Since getting ahold of a person to fix your BIGRED problem isn't always immediately possible we've made three of the basic account functions available through the What About Me (WAM) server. Essentially, you authenticate and identify yourself through WAM. That way we know not only which of the 99 J Johnson's you are, but since you used your nRoll pin to get into WAM we also know that you actually are Janet Sue Johnson and not just someone who wants to read her email.

Here are some of the most common problems that happen on BIGRED. Clicking on a problem gives you a page describing the usual way to get things going again.

Account questions:

• I can't login
• I don't have a login id
• I can't remember what my login id is
• I need to rename my login id/account
• I can't remember what my BIGRED password is
• I need to reset my BIGRED password
• How do I forward incoming mails automatically to
  another email address temporarily?
• How do I change my password from what WAM set it to?

Webmail questions:

• How do I delete email in webmail?
• How do I get back to a message I saved as a draft in webmail?
• How do I view a MS Word attachment in webmail?

Other questions:

• How does anti-spam work on BIGRED?
• How long does my BIGRED email account last?
• How do I change my email address for the Nformation announcements?
• How do I configure Microsoft Outlook to access my BIGRED email account?

If the information on this page doesn't help you then contact the Help Desk directly at 472-3970 (toll free 866-472-3970) or via email at helpdesk@unl.edu. Or, send a message directly to the System Manager at manager@bigred.unl.edu.